Customer Support

Shipping & Delivery

 

Estimated shipping times

North America: 8-14 business days

Europe: 4-8 business days

Switzerland : 2-4 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.





Easy Returns

 

We would like you to have the most positive shopping experience for all of our shoppers.If you are dissatisfied with your purchase for any reason, full priced items in original condition are returnable for refund or exchange within 7 days of receipt. Please use our contact page for any inquiries regarding returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Discounted or customized items are final sale and not eligible for return.
Full priced items in original condition are returnable for refund or exchange within 7 days of receipt. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or USPS.  

RZ Jewelry Design is not responsible for items damaged or lost in transit.

To return your product, you should mail your product to: Ronit Ziswiler , Biberlinstrasse 26, 8032 Zurich

⚙︎ 

✻ Jewelry tarnished over time by everyday wear or bathing is not returnable, refundable or replaceable. Plated materials are not solid precious metals and are susceptible to oxidation. Please take care of your handmade jewelry and enjoy!

*If your package is returned to me by USPS or by any other post services as refused or unclaimed, I cannot be held responsible for any additional shipping charges for resending your item.

 

Photographs look different on different monitors, so the color of your item may be slightly different from what you saw online. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.



My jewelry is a perfect blend of highly wearable jewelery, simple modern design and quality handmade..

 

From classic , timeless pearls or semi precious stones to natural horn chic statement necklaces you are sure to find something in my store to spice  your look. 

 

My style is wearable and follows fashion trends. From a day at the office to a night out with friends, you'll love my designs.

Most of what you see here is one-of-a-kind in one way or another.... So if you like what you see, claim it before it's gone. 

Photographs look different on different monitors, so the color of your item may be slightly different from what you saw online. 

Dont  hesitate to contact me should you have a question or if it is just to say hi.

Thank you for visiting my shop 





Privacy Policy

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.                                                                                                             Our company is hosted on the Wix.com platform.                Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.                                                                                                                 All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.                                                                                                                   We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.                                                                                                                                      If you don’t want us to process your data anymore, please contact us at zronit@yahoo.com or send us mail to: Ronit Ziswiler, Biberlinstrasse 26, 8032 Zurich, Switzerland.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: zronit@yahoo.com, or send us mail to: Ronit Ziswiler,Biberlinstrasse 26, 8032 Zurich, Switzerland

© 2018   Rz Jewelry Design - Unique necklaces

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